Hotel & Spa COVID-19 Precautions and Preparations

We have always prided ourselves on our standards of cleanliness throughout the hotel but we have made changes in response to the COVID-19 pandemic.

The changes we have implemented are all based on the guidance from the government and public health England.

With the constantly changing guidance we will be updating and monitoring continuously and any information we have provided is subject to change without notice.

Our Hotel Guests & Day Guests

  • We ask that all of our guests respect any social distancing measures that we have put in place.
  • We have removed all non-essential items from all of our bedrooms to minimise any risks.
  • Please take any amenity bottles home with you to minimise any contamination.
  • Where possible please use your bedroom toilet facilities rather than the public toilets.
  • Please wash your hands when entering your bedroom.
  • Where possible please avoid using cash, we accept card payments, contactless and apple pay.
  • Some of our service & facilities may unfortunately be limited or unavailable.
  • Signage will be displayed throughout the hotel to reinforce social distancing measures.
  • Extra cleaning will be in place in public areas and extra disinfection of high touch areas will be in operation.
  • Hand sanitising stations will be provided throughout the hotel.
  • Housekeeping will be provided upon request only.
  • Your temperature will be taken on arrival at the hotel and unfortunately if your temperature is 38 degrees or above then you will not be able to stay with us.
  • Lunch, Dinner and Afternoon Tea bookings must be booked in advance.
  • We ask that if you are feeling unwell at all please do not come to the hotel, restaurant or spa.
  • We have spaced our tables in the brasserie and lounge accordingly.
  • Buffets will not be provided breakfast will be a la carte.
  • Salt and pepper will be removed from the tables and available upon request. They will be sanitised after each use.
  • We have provided extra outside seating areas.
  • Single use menus will be provided.

Our Spa Guests

  • Our Spa opening times will be 8am – 7pm
  • Children times will be 8:30am – 10am & 4:30pm – 6pm
  • Before entering the spa your temperature will be taken and unfortunately if it is 38 degrees or above then you will not be able to enter the spa.
  • All areas of the spa will be disinfected on a regular basis throughout the day.
  • A hand sanitising station will be placed at the entrance to the spa.
  • Please remember to socially distance throughout the spa area.
  • In spa treatment rooms all surfaces and equipment will be disinfected between each guest.
  • Treatment rooms will be allocated per therapist.
  • Sanitisation of our relaxation lounges will be performed frequently throughout the day.
  • Yoga mats will be thoroughly sanitised between sessions.
  • Magazines will sadly have to be removed from the spa areas.
  • Teas, coffees and cold drinks will be available to purchase, no water dispensers will be available.